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Spring Sale - Use code BZRL to get 15% off | Free shipping on orders above Rs599
Spring Sale - Use code BZRL to get 15% off | Free shipping on orders above Rs599

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FREQUENTLY ASKED QUESTIONS

  • What is the purpose of bookzoo?
  • What is pre-loved book?
  • What's your Quality Promise?
  • How is it possible for you to sell at these prices?
  • Where do you source these books from?
  • What payment methods are accepted?
  • Do you ship across India?
  • Is there free shipping?
  • Will I get an invoice for the book purchased?
  • What is the return & exchange policy?
  • How do I check the order status?
  • How long will it take for order to be delivered?
  • What if I am not available to receive my order?
  • How do I cancel my order?
  • Do I need an account to place an order?
  • Can I delete my account?

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What is the purpose of bookzoo?

Our aim is to make reading affordable. Reading is worthwhile but raising a reader is not easy. Our effort here is to help parents with this by providing access to a wide variety of curated, age appropriate books at affordable prices.

What is pre-loved book?

Pre-loved book is a pre-owned, used book which is in a good condition. Our pre-loved books also include surplus books which we get from UK & USA.

What's your Quality Promise?

As you would have realized by now, we sell both New and Gently Used books. All Used Books go through thorough quality checks before we upload on our website. Our New books are well, brand new!  The pictures of the books on our website are ones that we shoot ourselves. That said, we stand by our promise, should you have any concerns, reach out to us and we will be happy to help.

 

How is it possible for you to sell at these prices?

Our effort is to make reading affordable. We are happy passing off discounts that we get from our scale and efficiencies to you. 

Where do you source these books from?

We source our books from UK, US & Canada.

What payment methods are accepted?

We accept all kinds of debit, credit cards, net transfer & UPI payment gateways. We also have Cash on Delivery option.

Do you ship across India?

Yes, We ship books across India.

Is there free shipping?

We offer free shipping for order value above 599/- otherwise 60/- is applied. No additional COD Charges.

Will I get an invoice for the book purchased?

Yes, we will share the invoice via email. Should you need a physical copy, please write to us at info@bookzoo.in

What is the return & exchange policy?

Should you wish to return or exchange the book(s) for any reason, we will need to know within 2 days of you receiving the book(s). The book(s) that you intend to return or exchange will need to be in the same condition that it was sent in. Please write to us at info@bookzoo.infor return or exchange requests.  

How do I check the order status?

Once an order is placed and dispatched, we will share the tracking details with you via email and/or SMS. 

How long will it take for order to be delivered?

We will dispatch your order within 3 working days. Once dispatched, your order will reach you within a week’s time.

What if I am not available to receive my order?

We will dispatch your order within 3 working days. If you would like to receive the order at a later date, please write to us at info@bookzoo.in Our delivery partner would return the order to us if undelivered. We will make another attempt to deliver once we hear from you. 

How do I cancel my order?

Order can be cancelled till it is dispatched, which normally takes up-to 3 working days. If you have created your account with Bookzoo, you will have an option to cancel the order in your account.If you dont have an account, please write to us at info@bookzoo.in

Do I need an account to place an order?

No, you can order with us without creating an account. If you do create an account, rest assured that your data is safe with us. Please refer to our Privacy Policy for more details. 

Can I delete my account?

Yes, at any point in time.

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